THE IMPACT OF OFFICE ENVIRONMENT ON OFFICE PROFESSIONALS ( A SURVEY OF SOME SELECTED ORGANIZATIONS IN ENUGU)


EFFECTS OF OFFICE ENVIRONMENT ON SECRETARY’S PRODUCTIVITY

CHAPTER ONE

INTRODUCTION

1.1    GENERAL PERSPECTIVE

    According to Oxford Advance Learners Dictionary, “environment is defined as the natural conditions in which people, animals and plants lives”.  Environment can also be defined as “all the surrounding things, conditions, and influences affecting the growth or development of living things”.  It is the act or fact of surrounding in other words, environment means the surrounding in which living things live.  Therefore, environment for the purpose of this research refers to the office environment.  This type of environment gives secretaries good  working relationship and enhance high productivity.

    The secretary’s environment can be divided into two:

1.    Immediate environment

2.    Remote environment

⦁    Immediate environment:  refers to the secretary’s very office and other offices, of the same organization

⦁    The Remote environment:  means the outside environment of the secretary’s office or building that has a negative effect such as, ventilation, noise, temperature, over crowding, cleanliness, lighting, attitude of office colleagues etc.  It is therefore, a prime importance for employers to make environment as conducive as possible for the secretary’s higher productivity which is ultimate goal of any employer.  Creating selection, arrangement, and use of sample physical surrounding chairs, tables, storage, lighting, decorating and other physical element that comprises your personal office are mans of enhancing competences as well as the image of an organization.

In the light of above this research will focuses on the effects of environment on secretary’s productivity, it will look at some of the areas like poor ventilation, lighting, cleanliness, internal noise, heating all these are factors that can affect the productivity of working secretary in an office environment.

1.2    STATEMENT OF PROBLEMS

    To determine the extend which the environment factors such as noise, ventilation, lack of enough space in the office and equipment can hinder the performance of secretary in an organization.

1.3    OBJECTIVE OF THE STUDY

I.    To find out and ascertain the effect of environment condition to the working secretary in an organization.

II.    To encourage the organization to acquire more office automation for effectives efficiency of secretary

III.    To provide organization with mores ideas for a conducive environment for the workers

1.4    RESEARCHER QUESTIONS

i.    Does lack of constant power supply in an office affect the performance of a secretary?

ii.    Does too much noise in an office affect the secretary’s productivity?

iii.    Does an office which is not clean and tidy, brings about low productivity?

iv.    Do stuffy environment causes drowsiness, which in turn produces less accurate work?

1.5    LIMITATION

    The research work is limited to the case study that is the Federal Polytechnic Kaura Namoda.

1.6    DELIMITATION

The study therefore, will highly be concentrated on factors that affect performance of secretaries in the Federal Polytechnic Kaura Namoda

1.7    SIGNIFICANCE OF THE STUDY

    The research is to identify the importance of office environment, know the effect of environmental condition in the life of working secretary, and also to fulfill the following:

⦁    To serve as a criteria or form of reference to secretaries in an organization

⦁    To aid students who may wish to conduct research on project that relates to this topic.

1.8    HISTORICAL BACKGROUND OF THE CASE STUDY

    The Federal Polytechnic, Kaura Namoda, Zamfara State was formulated, established by the then Executive President of Nigeria Alhaji Shehu Shagari in June 1983 vide a decree no 33 of 25 July 1979 as amended in 1985 with others.  The Polytechnic is situated in Kaura Namoda Local Government that covers an area of 4.98 square kilometers and has a population of 370,367 according to 1991 Population Census figures, among the pioneer local government that was created in 1967.  The objective of the polytechnic is specified in the decree as follows; to provide full time or part time courses as instruction and training in:

1.    Technology; applied science, commerce and management

2.    And in such other fields or approved learning relevant to the need of the development in Nigeria in the areas of individual and agricultural production and distribution.

3.    And for research on the development of adaptation which may from time to time be determined.

4.    To arrange conference, seminars and the study group relevant to the field of learning.

The polytechnic has two campuses know as “ACADA” which is situated at the northwest of the town, while the “MAIN CAMPUS” is situated along Shinkafi Road, some three kilometers away from the town campus, the polytechnic currently has five schools and these schools are headed by directors.

To perform such other function as opinion of the Council may serve to promote the objective of the polytechnic.  The Rector was in charge of the polytechnic.  The first Rector of the Federal Polytechnic Kaura Namoda was in person of Alhaji Ja’afar B. Ango (1983 – 1991) Engr. Lugard A. Ahmed is the present Acting Rector of the Polytechnic.  The Federal Polytechnic Kaura Namoda comprises of five school namely:

1.    The School of Science and Technology comprises of the department of Science Laboratory Technology, Catering and Hotel Management Food Science Technology, Maths and Statistics and Computer Science.

2.    School of Environmental Studies comprises of Architectural Technology, Quantity Survey and department of Building Technology

3.    School of Business and Management Studies it has department of Business Studies, Office Technology and Management, Accountancy, Banking and Finance, Marketing and Public Administration.

4.    School of Engineering Technology; comprises of Electrical/Electronic Technology, Civil Engineering and Mechanical Engineering Technology.

5.    School of General Studies; comprises of department of Pre-ND BAM, Science and OTM.

The Polytechnic also runs a Consultancy Unit which is headed by a director and it runs part-times programmes such as certificate courses in Public Account and Audit, Public Administration, Electrical/Electronic Engineering, Computer Science and OTM, while the diploma course in Public Administration, Public Account and Audit, Computer Studies and Islamic Studies respectively.

1.9    DEFINITION OF TERMS

-    Environment:  refers to the physical condition in the working place of a secretary

-    Secretary:  is an employee in the office working as the personal assistant to an executive, dealing with letters, filling, typing and making appointments and arrangement

-    Condition:  refers to present state of health or being physically which may either be good or poor, excellent or perfect.

-    Organization:  organizing a group of people for business purposes.

-    Equipment:  refers to the things needed in the office to enhance the work of a secretary.

-    Furniture:  refers to the thing in the office like table, chairs, wall clock etc.

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1    INTRODUCTION

    In this chapter the researcher will summarize the discussion made in the previous chapters, draw a conclusion and make necessary recommendations where applicable for effective and efficient solution to the effect of office environment on secretaries’ productivity.

5.2    SUMMARY

    In chapter one of this research, environmental definition and type of environment were given, the aims and objectives of the study was also highlighted, population, sample and historical background of the case study that is the federal polytechnic Kaura Namoda was also included.

    In chapter two, the literature review was clearly written with emphasis on the problems based on the views and opinions of other people and authors.

    Chapter three consists of the procedure used for data collection like questionnaire that constituted the method adopted in the research work.

    Chapter four dealt with data analysis based on questionnaire while chapter five rounds up the whole project with summary, conclusion and recommendations.

5.3    CONCLUSION

    In view of the problems highlighted and the investigation carried out, the following conclusions were drawn.

    It was discovered that poor power supply hinders secretary’s productivity in an office.  This is obviously true because without power supply in an organization, many machines can not used and as a result many office works will remain pending.  Most of the office jobs need obsolete concentration and privacy, but in order to achieve expected goals any unwanted noise from outside should prevent from coming into the office.

    If an office is not kept clean and tidy, it become unpleasant to work to and may affect the health of the workers which in turn brings about low performance, therefore, there is need for cleaners to be provided with adequate equipment.

    The problems are to ensure an airflow which causes draught.  An adequate of fresh air is essential, as stagnant stable air induces drowsiness in secretary with a consequent lowering of the quality and quantity of work produced.

5.4    RECOMMENDATIONS

    Having stated the summary of the findings, and conclusion, I put forward the following recommendations

1.    Office environment should be located such that will be free from noise; it should be away from factories which are usually very noisy.  The management should see to it the above is adhered to when planning the office in order to enhance productivity

2.    Noise can be reduced using the general adoption method were ceiling and walls are treated with sound absorbent, the floors well carpeted or other sound absorbent floor covering used.  Other sources of noise such as major roads, sounds baffles fitted inside windows to check external noise could be considered by citing the office from these sources of noise.

3.    Enough toilet facilities should be constructed so as to assist the workers if they want to ease themselves from entering into bushes, which can cause serious problems to the workers health.

4.    First aid box should be install in every office in case of emergency.

5.    Management of the polytechnic should employed more cleaners and provided them with working tools, so as to keep the offices the school environment very clean and tidy each and every blessing day.

.

THE IMPACT OF OFFICE ENVIRONMENT ON OFFICE PROFESSIONALS ( A SURVEY OF SOME SELECTED ORGANIZATIONS IN ENUGU)



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