IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF THE BREWING INDUSTRY IN SOUTH-EAST, NIGERIA)


IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF THE BREWING INDUSTRY IN SOUTH-EAST, NIGERIA)  

ABSTRACT

This study was prompted by the desire to ascertain the impact of Information and Communication Technology (ICT) on organizational performance of Brewery Industry in South-East, Nigeria. It sought to: determine the impact of technology on productivity in brewery industry South-East, Nigeria, assess the impact of organizational information, communication and technical knowledge on market share in brewery industry South-East, Nigeria, assess the impact of organizational information and communication processes on shareholders’ welfare of brewery industry in South-East, Nigeria, ascertain the impact of ICT systems on organizational growth of brewery industry in South-East, Nigeria and establish the impact of the rise of ICT on Profitability of brewing industry South-East, Nigeria. The study adopted a survey design method, population of the study was 995 staff comprised of the four functional brewing firms in South-East, Nigeria. Sample size of 553 was obtained using Freund and Williams formular. Proportionate Stratified Sampling Technique was used to select respondents in each of the brewing firms. Data were collected using designed questionnaire on a 5-point likert scale. The questionnaire was validated using content validity. The reliability test was carried out using a test retest method and Cronbach’s alpha was adopted, giving a coefficient of 0.94, indicating a high degree of items consistency. The study employed Pearson Product Moment Correlation Coefficients and Linear regression to test the hypotheses at 5% level of significance. The study found that Technology had significant positive impact on Productivity of brewery industry in South-East, Nigeria (r = 0.957, p < 0.05); Organizational information, communication and technical knowledge had significant positive impact on market share of brewery industry in South-East, Nigeria (r = 0.904, p < 0.05); Organizational information and communication processes had positive impact on shareholders’ welfare of brewery industry in South East, Nigeria (r = 0.908, p < 0.05); ICT Systems had significant positive impact on organizational growth of brewing industry in South-East, Nigeria (r = 0.905, p < 0.05); Rise of ICT had a significant positive impact on Profitability of brewery industry in South-East, Nigeria (r = 0.879, p < 0.05). Based on the findings, this study has emphasized that the implementations and effective use of ICT in organizations bring about competitive advantage. The use of ICT has a great impact on organizational performance as it helps to provide a platform for growth of brewing industry. In other words, ICT is known to improve organizational operations, growth and competitiveness. From the literature review and the cases studied, it was certain that there are a number of advantages associated with the use of ICT. Therefore the effective use of ICT in many organizations would assist in creating several opportunities. The study recommended that Brewing industry should create strategic alliance with other international breweries, so as to gain new and practical knowledge. Organisations should be involved in upgrading their technology such as ICT, new programmes, new method of production, delivery and should embrace change. Appropriate Organizational information, communication and technical knowledge should be adopted. Modern ICT Systems should be adopted in the brewing industry. 

TABLE OF CONTENTS

Declaration i

Approval ii

Dedication iii

Acknowledgements iv

List of Tables vii

Abstract viii

CHAPTER ONE: INTRODUCTION

1.1 Background of the Study 1

1.2 Statement of the Problem 7

1.3 Objectives of the Study 8

1.4 Research Questions 9

1.5 Research Hypotheses 10

1.6 Scope of the Study 10

1.7 Significance of the Study 11

1.8 Limitations of the Study 12

1.9 Operational Definition Terms  12

1.10 Profile of the Organizations Studied  14

References19

CHAPTER TWO: REVIEW OF RELATED LITERATURE 

2.1 Conceptual Framework 21

2.2 Theoretical Framework 61

2.3 Empirical Review 70

2.4 Summary of Reviewed Related Literature  78

2.5 Gap in Literature 79 

Reference 81

CHAPTER THREE: METHODOLOGY 

3.1 Research Design 88

3.2 Sources of Data 88

3.3 Population of the Study 89

3.4 The Sample and Sampling Technique 89

3.5 Description of Research Instrument 91

3.6 Method of data Analyses 92

3.7 Validity of Instrument  92

3.8 Reliability of the Research Instrument 92

3.9 Decision Rule 93

References94

CHAPTER FOUR: DATA PRESENTATION AND ANALYSES 

4.1 Data Presentation 95

4.2 Test of Hypotheses 106

4.3 Discussion of Findings 113

CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSION AND 

RECOMMENDATIONS

5.1 Summary of Findings 116

5.2 Conclusion 116

5.3 Recommendations 117

5.4 Contribution to Knowledge 117

5.5 Suggestions for Further Studies 118

Bibliography119

Appendices 127

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

Information Communication Technology (ICT) refers to a wide range of computerized technologies that enables communication and the electronic capturing, processing, and transmission of information. These technologies include products and services such as desktop computers, laptops, hand – held devices, wired or wireless intranet, business productivity software, data storage and security, network security etc (Ashrafi and Murtaza, 2008). With the use of ICT, businesses can interact more efficiently, and it enabled businesses to be digitally networked (Buhalis, 2003). With the use of ICT, the time constraint, and distance barrier to accessing relevant information is eliminated or drastically reduced hence it improves coordination of activities within organizational boundaries (Spanos, Prastacos & Poulymenakou,2002). 

The rise of the information industry has gone hand in hand with the developments of the electronics industry. Since the Second World War this has been spearheaded by the USA and lately also by Japan. The year, 1983, the European Economic Community(EEC)has realized its growing dependence on the USA and Japan and it has initiated a major programme for the development of the information industry in Europe (Miller, 1984). 

The term ICT originated as Information Technology (IT) until recently when it was thought that the communication component ought to be highlighted because of its significance. It was then that the concept transformed to Information and Communication Technology ICT (Olusanya and Oleyede, 2003). 

The nature and scope of information and communication required by managers at different levels in an organization vary considerably. Organizations require different types of information and communication systems to meet their needs. Therefore, information is the result/product of processed data. Communication has to do with the process of the transfer of the information which is the processed data and the output of the data processing system from the sender to the receiver through a medium in the communication system (Nwachukwu, 2006).   

Organizations are encountering significant changes in their business practices due to the emergence and widespread use of information and communication technologies (ICT’s) over the last two decades. In the early 2000s,businesses around the world were spending well over $2 trillion on information technologies per annum (Carr, 2003). 

Since the early years of the 20th century, the world has been experiencing a revolution known as information technology. Some consider it to be the most fascinating development since the industrial revolution around the mid-18th Century (Tom, 1991). This revolution is changing our daily lives at home and at work, in shops and banks, in schools, colleges and universities. It is changing the way people think, communicate and behave. Today, the world has become a global village with the internet, mobile phones and satellite networks shrinking time and space, bringing together computers and communications; resulting in new ways of communication, processing, storing and distributing enormous amounts of information (Werthner and Klein, 2005). Advancement in chip, satellite, radio, and optical fiber technology have enabled millions of people around the world to connect electronically regardless of national or international boundaries. This explosion in connectivity is the latest and the most important wave in the information revolution (Evans & Wurster, 1997). The twenty-first century witnessed advances from an automation to an era of digitization (built on zeros and ones). It started with computer technology which changed from mainframe to personal computer to net personal computers. Along with these changes, there were changes in soft wares. As network started, there was a convergence of telecommunication with computer. The nature of data transmission using telecom and subsequent development of wireless phone and mobile has revolutionized the information processing system (Gupta, 2007).

Similarly, there is a shift in business models to move beyond automation to innovation. The potential of information system (IS) is to exploit the power of people’s creativity. O’brien (2008) suggests the cascade model in the evolution of information management. The adoption of (ICT) consists of a series of jumps.Emerging economic trend is based on several layers such as social organization, entrepreneurship, knowledge creation, workforce skill sets, infrastructural tools, and natural resources. The important change in the third industrial revolution is occurring in retailing. It is moving from national to global and this transition is more turbulent than earlier industrial revolutions.

Today’s business environment is very dynamic and undergoes rapid changes as a result of technological innovation, increased awareness and demands from customers. Business organisations, especially the manufacturing industry of the 21st century operate in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic recession. ICT is at the centre of this global change curve. Laudon and Laudon, (1991) contend that managers cannot ignore Information Systems because they play a critical role in contemporary organisation. They point out that the entire cash flow of most fortune 500 companies is linked to Information System.The application of information and communication technology concepts, techniques, policies and implementation strategies to any organisation has become a subject of fundamental importance and concerns to all organization and indeed a prerequisite for local and global competitiveness. ICT directly affects how managers decide, how they plan and what products and services are offered in the manufacturing industry. It has continued to change the way manufacturing firms and their production are organized worldwide and the variety of innovative devices available to enhance the processes and quality of product delivery.

Information and Communication Technology has been defined as “a broad based technology (including its methods, management and application) that supports the creation, storage, manipulation and communication of information” (French, 1996). Therefore, Information and Communication Technology has found its niche in every sphere of Nigeria’s polity.

Nworgu (2007) states that ICT industry appears to be making significant in road into the Nigeria society. Prior to 1999, ICT resources and facilities were grossly limited in the country. Only very few wealthy Nigerians had access to these facilities and services. Internet facilities and services were rare to come by and the facsimile (ie. Fax) remained for a long time, the only means available to Nigerians for transmitting and receiving data or documents to other parts of the world. Public awareness of ICT and its application was low. 

A significant milestone in the development of the ICT industry in the country is the formulation of a National Information Technology Policy (NITP), which was approved in March, 2001 by the Federal Executive Council. With the enactment of this policy came the establishment of an implementing agency-the National Information Technology Development Agency (NITDA) in April 2001. This agency is charged with the responsibility of implementing Nigeria’s IT policy “as well as promote the healthy growth and development of the IT industry in Nigeria (Isoun, 2003). 

The brewing of beer is one of the oldest applications in biotechnology; the oldest historical evidence of formal brewing dates back to about 6000 B.C. in ancient Babylonia. It was only at the end of the 19th and the beginning of the 20th century that brewing evolved to an efficient and well-controlled bioprocess. Increased understanding of brewing fermentation kinetics and mechanism led to design of new accelerated fermentation methods, which incorporate improved batch bioreactors ranging from open, relatively shallow tanks to large cylindroconical fermentors. Furthermore, advances were made in development of continuous beer fermentation processes attractive for many advantages, which continuous mode of operation offers as compared to batch operation such as greater efficiency in utilisation of carbohydrates and better use of equipment (Ronnie, 2000)

Since the beginning of the 20th century, many different systems using suspended yeast cells have been developed. The excitement for application of continuous beer fermentation led to development of various interesting systems especially during the 1950 and 1960’s. These systems can be classified as: (i) stirred versus unstirred tank reactors, (ii) single-vessel systems versus systems consisting of a number of vessels connected in series, (iii) vessels which allow yeast to overflow freely with the beer (“open systems”) versus vessels which have abnormally high yeast concentrations (“closed” or “semi-closed systems”) (Hough, Briggs, Stevens, and Young,1982).

However, these continuous beer fermentation processes were not commercially successful due to many practical problems, such as increased risk of contamination (not only during fermentation but also during storage of wort in supplementary holding tanks required for usually batch upstream and downstream brewing processes), variations in beer flavour and poor understanding of the beer fermentation kinetics under continuous conditions (Ronnie, 2000). One of the well-known exceptions is successful implementation of a continuous beer production process in New Zealand by Morton Coutts (Dominion Breweries) still in use today (Hough, Briggs, Stevens, and Young,1982).

The Nigerian breweries industry has evolved over the years from mere production of bottled drinks to a diversified industry. The industry is a large segment of the food and beverages sub-sector currently accounting for half of the growth in the manufacturing sector, which grew 22 per cent in 2013 as against 14 per cent in 2012. Specifically, the food and  beverage sub-sector’s growth accelerated to 12 per cent in 2013 as against 7 per cent in 2012.The industry, which has now become a major growth driver of the economy is currently growing faster than the telecommunications, oil and gas and agricultural sectors (Aderinokun, 2015). 

In terms of the contribution to the gross domestic product (GDP), the manufacturing sector represents nine per cent of GDP in 2013 as against the four per cent in the preceding year. The improvement in the manufacturing sector was attributed mainly to the activities in the food and beverages sub-sector, which has the breweries industry playing a significant role (Aderinokun, 2015).  The principal activities of the breweries industry include the production, packaging and sales of alcoholic and malt beverages. It has two players dominating its landscape namely Nigerian Breweries Plc and Guinness Nigeria Plc but there are others that are playing on the fringes. But SABMiller, a South African brewery giant, has joined the market with its  acquisitionof International Breweries in 2012. SABMiller has a strong track record of building market share as a new entrant, and appears happy to be a loss leader to gain a dominant position in the Nigerian market (Aderinokun, 2015). 

The brewery industry is highly capital intensive and this accounts for the reason why the ownership structure is either public and/or state-owned with/without foreign partnership. The technology for the industry, spare parts and expert technicians are not available in the country and therefore highly dependent on foreign exchange. Guinness for example has Diego of Ireland as its foreign partner (Nigeria Breweries, 2016).The ban on importation of barley in 1987 necessitated the industry to settle for local substitute of maize and sorghum as raw materials for its production. The resultant plant conversion to accommodate the new raw material input-mix cost Nigerian Brewery a whopping sum of 100million naira! (Nigeria Breweries, 2016).One of the major challenges facing the industry is the maintenance of equipments and machinery. The players commit huge financial resources in technology and upgrades in order to remain competitive (Nigeria Breweries, 2016). Against the above background, this study seeks to investigate on the impact of Information Communication Technology on organizational performance of brewing industry in South East, Nigeria.

1.2 Statement of the Problem

Managers in brewing industry in Nigeria are scared of losing their jobs due to the advent of information communication technology. Nevertheless, Information communication technology when properly implemented in an organization brings about increase in productivity, profitability, market share and easy flow of information, effective production delivery services to customers.

However, one of the major challenges facing the industry is the lack of maintenance of equipment and machinery which affect production, low market share due to importation of raw materialand exchange rate. These challenges have lead to the closure of quite a number of the smaller firms in the early 2000 in South East, Nigeria leaving only the large firms with strong financial base. Also, problem of organizational information and communication processes on shareholders’ welfare, lack of ICT systems of production and operations management on organizational growth, the problem ofthe rise on ICT on profitability in the brewing industry and poor Information Technology applications and problem of absence of well-trained ICT staff.

However, studies have been carried by prior researchers and this study identifiedthat studies carried out where having a small sample size and related studies that were carried out, dealt on an aspect of ICT and organizational performance, this will not reflect the true life situation currently. Consequently, there is still paucity of information on impact of ICT on organizational performance in the brewing industry in South- East, Nigeria.Therefore, this study seek to address this gapby ascertaining the impact of Information and Communication Technology on Organizational Performance of Brewery Industry in South-East, Nigeria.

1.3 Objectives of the Study

The broad objective of this study is to ascertain the impact of Information and Communication Technology on Organizational Performance of Brewery Industry in South-East,Nigeria. The specific objectives of the study are to: 

i. Determine the impact oftechnology on productivity level in brewery industry in South-East, Nigeria.

ii. Assess the extent to which organizational information, communication and technical knowledge impact on market share of brewery industry in South-East, Nigeria. 

iii. Assess the extent to whichorganizational information and communication processes impact on shareholders’ welfare of brewery industry in South-East, Nigeria.

iv. Ascertain the extent to which ICT systems impact on organizational growth of brewery industry in South-East, Nigeria.

v. Establish the extent to which the rise of ICT impact on profitability of brewing industry in South-East, Nigeria.

1.4 Research Questions

This study was guided by the following questions:

i. To what extent does technological growthimpact on productivity of brewery industry in South-East, Nigeria?

ii. To what extent doesorganizational information, communication and technical knowledge impact on market share ofbrewery industry in South-East, Nigeria?

iii. To what extent doesorganizational information and communication processes impact on shareholders’ welfare of brewery industry in South-East,Nigeria? 

iv. To what extent doesICT systems impact on organizational growth ofbrewery industry in South-East, Nigeria?

v. How doesthe rise of ICT impact on profitability of brewery industry in South-East, Nigeria?  

1.5 Research Hypotheses

The Five hypotheseswere formulated to guide the study

i. Technology has a significant positive impact on Productivity of brewery Industry in South-East, Nigeria. 

ii. Organizational information, communication and technical knowledge has significant positive impact on market share of brewery industry in South-East, Nigeria. 

iii. Organizational information and communication processes have positive impact onshareholders’ welfareof brewery industry in South-East, Nigeria.

iv. ICT Systems have significant positive impact on organizational growth of brewery industry in South-East, Nigeria.

v. The Rise of ICT has a significant positiveimpact on Profitability of brewery industry in South-East, Nigeria.

1.6 The Scope of the Study

The focus of the study is to investigate on the impact of Information Communication Technology (ICT) on organizational performance of brewery industry in South East, Nigeria.The Area scope include the dependent and independent variables, under the dependent variables are organizational performance:productivity, market share, shareholders’ welfare, organizational growth and profitability andindependent variables are ICT:technology, organizational information, communication and technical knowledge, organizational information and communication processes, ICT Systems, and Rise of ICT.

The geographical scope is in South East, Nigeria and organizations studied include Nigerian Breweries Plc Enugu, Guinness Breweries Plc Aba, Hero Breweries Plc Onitsha and Continental Breweries Plc Awoomama Imo State. The time scope is between two years. 

1.7 Significance of the Study

This study is significant because it will generate information on the analysis of the impact of Information and Communication Technology (ICT) on organizational performance of Brewery Industry in South-East, Nigeria.

The study will help treat and improve some existing theories on ICT as itapply to any organizations. It will also become a vital and integral part of every business plan .It will also help organizations to improve the way they design and manage customer relationships. 

The significance of this research work is immeasurable both to the practitioners, office professionals, chief executives, personnel managers, the management of the organizations and the public at large. It is expected that the findings and recommendations of the study will guide the area of study to consider introducing information technology for their office professional efficiency and other human resources departments for effective administration of personnel matters.

The study will be useful to student who may wish to write or make some research on a similar or related topic using this as a point of reference and to reorient them towards their profession, future research or practical endeavors. It is also hoped that the findings of this study will contribute to the existing body of knowledge and information in the area of research.

1.8 Limitations of the Study 

The study experienced an initial slow response from the respondents who were mainly busy workers of the brewery firms, but this was mitigated by having constant follow up on phones and the physical visits to the respondents’ offices.  Another limitation of this study was that most of the brewery firms considered some information confidential and hence could not be willing to reveal them and it affected the analysis of the oral interview schedule. The study however overcame this limitations by having a letter of introduction from the university to assure the respondents that the information provided would be used for academic purpose only and would thereby treated with confidentiality.

1.9 Operational Definition of Terms

The following terms below were defined as they were used in the study

ICT: Information andCommunication and Technology is the activities that border on processed data (information) and transfer of the information from the sender to the receiver (communication) and the totality of the technical systems involved adding electronically, commercial 

Organizational Information, Communication and Technical Knowledge: Organizational Information, Communication and Technical Knowledge is the processed data and its transfer from the sender to the receiver all done electronically to acquire an understanding and information got by a group of people who have come together, connected with the practical use of machinery and methods. 

Organizations as Information and Communication Processors:Organizations as Information and Communication Processors isa group of people who come together for a business purpose who use processed data and transfer same from sender to receiver electronically.

ICT System:ICT System is an integrated whole of processed data transferred from sender to receiver electronically and the totality of the technical systems involved for the purpose of managing the creation of goods and services by the use of the inputs of raw materials through a process of machines, methods and maintenance. 

Rise in ICT:Rise in ICT is as an increase in the process of getting processed data that is transferred from sender to receiver electronically and the totality of the technical systems involved.

Organizational Performance: Organizational performance is the extent to which companywide goals and objectives are being achieved, promises made to stakeholders are being achieved and the staff has attitudes that are geared to willingly achieve the company wide goals and objectives. 

Productivity:Productivity is an organizational performance factor that entails the measure of how well resources are brought together in organizations and utilize for accomplishing a set of results measured by the ratio of total output divided by total input. 

Profitability:Profitability is an organizational performance factor that entails the ability of the enterprise to make profit which is the positive difference between sales revenue and total cost and if the difference is negative it is called a loss.

1.10 PROFILES OF THE ORGANIZATIONS STUDIED

1.10.1 History of Nigeria Breweries Plc

Nigerian Breweries Plc (NBPLC) is the country’s pioneer brewery. Incorporated in 1946It commenced production in 1949. It started as a joint venture between the United African Company (UAC) International, UK and Heineken of Holland. Thus, at inception, it was 100 per cent foreign owned. By the early 1950s, when it begun operating fully, some indigenous traders already involved with its products were invited to become shareholders. Under the indigenization policy of the early 1970s the foreign shareholders were required to sell a significant proportion of their holdings. Today, the company is 60 per cent Nigerian owned and 40 per cent foreign owned. The 60 per cent Nigerian stake is held by company employees and members of the public, while the 40 per cent foreign ownership is split almost equally between UAC Holdings Limited (for Unilever) and Heineken Brouwerijen BV (Nigeria Breweries Plc, 2006).

The foreign partners are the technical advisers, with Unilever advising on commercial aspects such as accounting, purchasing, marketing and personnel, while Heineken does the same for technology. Organizationally, the company has four divisions: technical, finance, marketing and personnel, each of which is headed by an executive director (Nigeria Breweries Plc, 2006).

At its inception in 1949, NBPLC had only Star Lager (Nigeria’s first) on the market. Over the years it has broadened its product range. Except for the period 1984 to 86, when sales volume suffered an annual average decline of about 18 per cent, turnover growth in the company has generally been accompanied by growth in profit and production volume.  Thus, when normal growth was restored in 1987, the 51 per cent and 83 per cent increases in turnover and operating profit, respectively, for 1987 – 88 were accompanied by about 35 per cent volume growth. Similarly, the turnover of about N1.7 billion recorded in 1991 was partially the result of 8 per cent growth in sales volume. However, from the indications, product pricing has been the major factor in the impressive growth in operating profits (Nigeria Breweries Plc, 2006).

The company has experienced remarkable changes in its technical capability. In 1949, it took between 28 and 30 days to produce a bottle of beer but with technological improvement it now takes about two weeks.  The change in input content in the late 1980s also involved changes in processing technology (Nigeria Breweries Plc, 2006).

Different measures of productivity are used for the technical division and other divisions. In the technical section, productivity is measured in terms of efficiency of plant operation and also in terms of capacity utilization. In other divisions, it is in terms of the accomplishment of assigned responsibility. The company is viewed as a leader in the national industry and in Africa it enjoys a high rating, in terms of both productivity and product quality (Nigeria Breweries Plc, 2006).

NBPLC concentrates on the production of its beer and related products, leaving ancillary services such as bottles, crown corks, labels, cartons and crates to be supplied by other local manufacturers. In fact, Nigerian law precludes a brewer from producing such ancillary services.  Only the companies in the soft drinks industry appear to sponsor firms to produce such services.  Backward integration into farming was a special concession granted to the breweries in 1984 following the stringent foreign exchange control measures introduced in that year.  It also uses outside transport companies for 60 per cent of total distribution (Nigeria Breweries Plc, 2006).

The company cooperates with other producers in the industry in lending materials that are urgently required. Under the umbrella of MAN, it cooperates with competitors to discuss issues affecting the industry, e.g. adverse government policies. There is no collusion with competition in marketing and no cooperation in technical services, probably because most of the local brewers have foreign technical partners (Nigeria Breweries plc, 2006).

The prosperity of the company has been preserved by its efficient costing system, which seeks to protect profit margins in a high-inflation setting by adjusting prices in response to changing costs of production. Input costs rose about 1053 per cent in the period 1982 to June 1992 and selling prices have risen to almost the same extent (Nigeria Breweries Plc, 2006).

1.10.2 The Profile of Guinness Nigeria Plc

In 1759, Mr. Arthur Guinness built his brewery on a site whose area was four acres. The site was not far from the western entrance to the city of Dublin in Ireland. Even though the gate is no more, the brewery which bears the name of the founder has increased in size to upwards of 66 acres and is one of the biggest breweries in the world (Guinness Nigeria Plc, 2011).

In 1936, the high demand for Guinness necessitated the establishment of a second brewery. This was located at Park Royal near London. In 1963, the third Guinness brewery was opened at Ikeja, Lagos, Nigeria. Quite unlike the situation in both Dublin and Park Royal, Guinness in Nigeria is bottled in the brewery and the Ikeja brewery has the largest bottling hall of all Guinness breweries all over the world (Guinness Nigeria Plc, 2011).

The worldwide popularity of Guinness has made it possible to establish breweries in the following countries:

1. Malaysia;

2. Cameroon;

3. Ghana; and

4. Jamaica (Guinness Nigeria Plc, 2011).

Guinness is also brewed under Guinness supervision in the following countries:

i. Kenya;

ii. Sierra Leone;

iii. Australia;

iv. Trinidad;

v. Canada;

vi. Mauritius;

vii. New Zealand;

viii. Seychelles;

ix. Liberia;

x. Thailand;

xi. Indonesia; and

xii. Venezuela (Guinness Nigeria plc, 2011:6)

In 1959, Guinness went into the production of a larger brand of beer called Harp in Ireland and soon expanded this market into many other countries including U.K. where it sells very widely. Larger beer is now produced in Ireland, U.K., Malaysia, Cameroon and in the Benin Brewery in Nigeria (Guinness Nigeria Plc, 2011:7).

The Profile of Hero Breweries Plc   

Hero Breweries Plc was incorporated on 23rd January, 1976 with head office in Onitsha, Anambra State. It was listed on the Nigerian Stock Exchange in 1988. Proshare reports, shows that Hero Breweries Plc declared in 2012 and 2015 Audited Reports N42.225m million loss in 2012. The Stock Exchange weekly reports that Hero Breweries Plc’s audited report for the year ended 31st March 2012 shows Nil Turnover, the same as in 2013. Loss after tax stood at N23.005 million compared with N224.21 million in 2014. Consequently, if previous year’s losses are taken into account, the retained loss carried forward stood at N440.3 million compared to N417.3 million in 2015 (Hero Breweries Plc, 2015).

Profile of Continental Breweries Plc

Continental Breweries Plc came on stream in 1980. It is located in Awoomama in Imo State. The Brewery has a very good access road as the Owerri-Onitsha road constructed by Julius Berger has a very smooth pavement following the considerable lowering of the nearby Naba Hill – and all these accounted for very smooth transportation. This has made for easy logistics of moving the beer products to consumers in I\mo State and the adjoining states of Anambra, Abia, and beyond. The company adopts a market penetration strategy using a lower price. A bottle of ThreeThree beer sells cheaper than such leading beer products like star, Gulder and Harp. In sipte of the lower price it has a good taste and enjoys very good brand patronage.

REFERENCES

Aderinokun, K. (2015) Examining the performance of breweries industry.Downloaded from http//wwwthisdaylive.com on 9/10/2016

Allen, T., & Morton, M. (2004)Information technology and the corporation of the 1990s.New York: Oxford University Press.

Anderson, R. (2002) Guest editorial: International studies on innovative uses of ICT in school, Journal of Computer Assisted Learning 18 (21) 381-386.

Ashrafi, R.& Murtaza, M. (2008) Use and impact of ICT on SMEs in Oman, Electronic Journal Information Systems Evaluation, 11 (3), 125-138. 

Attewell, P., & Rule, J. (1995) Computing and organizations: What we know and what we don't know. Communication of the ACM 27(12), 1184-1192.

Buhalis, D. (2003) Airlines: strategic and tactical use of ICTs in the airline industry, Information and Management, 41(5) 805-825.

Carr, N. G. (2003). IT doesn't matter. Harvard Business Review.10(9) 41- 49.

Evans, P.B. and Wurster, T.S. (1997) Strategy and new economics of information, Harvard Business Review, 75(9) 70‐82.

Feeny, D. F., & Willcocks, L. P. (1998) Core IS capabilities for exploiting information technology. Sloan Management Review, Spring, 39(3) 9-21.

French, C.S. (1996). Data Processing and Information Technology, London: Thomson Learning.

Groboillot, A.; Boadi, D.K.; Poncelet, D. And Neufeld, R.J. (1994) Immobilization of Cells for Application in the Food Industry. Critical Reviews in Biotechnology, 14(2) 75-107.

Gupta, A. K. (2007)Engineering management, New Delhi: S. Chand and Company Limited.

Hacker, D., &Saxton, G.D. (2007)The strategic use of information technology by nonprofit organization: Increasing capacity and untapped potential. Public Administration Review, 67(3) 474-487.

Hough, J.S.; Briggs, D.E.; Stevens, R. and Young, T.W. (1982) Malting and   

Brewing Science – Volume 2: Hopped wort and beer. Chapman and Hall, London.

Isoun, T. (2003) Keynote Address in M.A.G. Akale (Ed).Proceedings of the 44th Annual Conference of Science of Science Association of Nigeria: 3-8.

Laudon, D.P. and Laudon, J.P. (1991) Business information system: A Problem Solving Approach, New York: HBJ, College Publishers.

Nigerian Breweries Plc (2006). Annual report and statements of accounts, Lagos: Nigerian Breweries Plc.

Nwachukwu, C. C. (2006). Management theory and practice, Onitsha: Africana FEP Publishers Limited.

Nworgu, B. G. (2007)The Indispensability of ICT in Educational Research in Information Communication Technology in the Service of Education Ed. By D. N. Ezeh and Nkadi Onyegegbu. Enugu: Timex.

O’Brien, E. A. (2003). Evaluation of View Base d Online Catalogue Interfaces. Knowledge Organisation, 30(2), 89 –97.

OECD (2004).Information and communications technology – OECD Information technology outlook 2004.Retrieved June 1, 2016, from http//wwwoecdorg /dataoecd/20/47/33951035.pdf

Olusanya, O. M. & Olayede, O. I. (2003) Effective Utilization of Information and Communication Technology (ICT). For boosting Research in Science, Technology and Mathematics Education in Nigeria in M.A.G. Akale (Ed)..Proceedings of the 44th Annual Conference of Science Teachers Association of Nigeria.

Porter, M. E., & Millar, V. E. (1985) How information gives you competitive advantage. Harvard Business Review, 63(4) 149-160.

Ronnie W. (2000). Information and Communication technology adoption: a literature 

review. Journal of Chinese Entrepreneurship, 2(1) 93-104.

San-jose, L., Ituurralde, T.and Maseda, A. (2009) The influence of information communications technology (ICT) on cash management and financial department performance: An explanatory model Canadian Journal of Administrative Sciences 26(2) 150–169

Spanos, Y.E., Prastacos, G. & Poulymenakou, A. (2002) The relationship between information and communication technologies adoption and management, Information & Management, 39 (8) 659-675.

Tom, .W. D. (1991) Overcoming the barriers to the implementation of information system strategies Journal of Information Technology, 6(1) 39-44

Werthner, H. & Klein, S. (2005)ICT‐enabled Innovation in Travel and Tourism.Innovation and Product Development in Tourism.International Journal of Technology.12(7)11 -21

.

IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON ORGANIZATIONAL PERFORMANCE (A CASE STUDY OF THE BREWING INDUSTRY IN SOUTH-EAST, NIGERIA)



TYPE IN YOUR TOPIC AND CLICK SEARCH.




TESTIMONIES FROM OUR CLIENTS


Please feel free to carefully review some written and captured responses from our satisfied clients.

  • "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"

    Hilary Yusuf, United States International University Africa, Nairobi, Kenya.
  • "Researchwap.com is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.com" and God bless you and your business! ."

    Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.
  • "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."

    Sampson, University of Nigeria, Nsukka.
  • "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."

    Cynthia, Akwa Ibom State University .
  • "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."

    Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.
  • "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."

    Elizabeth, Obafemi Awolowo University
  • "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."

    Ali Olanrewaju, Lagos State University.
  • "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"

    Willie Ekereobong, University of Port Harcourt.
  • "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 3k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"

    Theressa, Igbinedion University.
  • "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."

    Joseph, Abia state Polytechnic.
  • "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"

    Christiana, Landmark University .
  • "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."

    Musa, Federal University of Technology Minna
  • "I was scared at first when I saw your website but I decided to risk my last 3k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."

    Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.
  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.

    Thank you for choosing researchwap.com.