AN EVALUATION OF PERFORMANCE APPRAISAL SYSTEM IN THE PUBLIC SERVICE A CASE STUDY OF LAGOS STATE CIVIL SERVICE


AN EVALUATION OF PERFORMANCE APPRAISAL SYSTEM IN THE PUBLIC SERVICE A CASE STUDY OF LAGOS STATE CIVIL SERVICE  

ABSTRACT

          The research provides an evaluation of performance appraisal system in the public service. It provides a structural study on performance appraisal and performance appraisal system. It elucidates the fundamental factors in performance appraisal since improved performance is a basic criterion for individual and organizational growth. The research proffers an analysis of types of performance appraisal systems and its significance while providing a case appraisal of performance appraisal system and the Lagos state civil service.

                      TABLE OF CONTENT

CERTIFICATION

DEDICATION

ACKNOWLEDGEMENT

ABSTRACT

INTRODUCTION     CHAPTER 1

1.1    BACKGROUND OF THE STUDY

1.2    STATEMENT OF THE PROBLEM

1.3    RESEARCH QUESTIONS

1.4    OBJECTIVE OF THE STUDY

1.5    SIGNIFICANCE OF THE STUDY

1.6    STATEMENT OF HYPOTHESIS

1.7    SCOPE OF THE STUDY

1.8    DEFINITION OF TERMS     2    CHAPTER TWO

3    REVIEW OF RELATED LITERATURE  

5    2.1    INTRODUCTION

6    2.2    PERFORMANCE APPRAISAL

7    2.3    EMPLOYEES MOTIVATION

8    2.4    EMPIRICAL REVIEW     9    CHAPTER THREE

10    RESEARCH METHODOLOGY

11    3.0 INTRODUCTION

12    3.1 STUDY AREA

13    3.2 RESEARCH DESIGN

14    3.3 POPULATION OF THE STUDY

15    3.4 POPULATION SIZE AND TECHNIQUE

16    3.5 DATA COLLECTION METHOD

17    3.6 DATA ANALYSIS

18    3.7 LIMITATION     19    CHAPTER FOUR

20    DATA PRESENTATION, ANALYSIS AND INTERPRETATION

21    BIODATA OF RESPONDENTS

22    TABLES BASED ON RESEARCH QUESTIONS

23    RESEARCH HYPOTHESIS     24    CHAPTER FIVE

25    CONCLUSION AND RECOMMENDATION

26    5.1    CONCLUSION

27    5.2    RECOMMENDATION

28    REFERENCES                  

CHAPTER ONE

INTRODUCTION:

I.1     BACKGROUND OF THE STUDY

The long term success of an organization is related to its ability to measure how well its employees perform within a predetermined period, and how effectively, it uses that information to ensure that performance meets set standards, and also improves over time (Fisher, Schoenfeldt and Shaw, 2003).

Grote (2000) refers to this process as performance management, and describes it as a handy umbrella term for all organizational activities involved in managing people on the job. Performance management helps to direct and motivate employees to maximize their efforts on behalf of the organisation;it is thus an essential instrument for an organization to meet its strategic objectives (Werner, Schuler, and Jackson, 2012).

Performance appraisal (PA) is that part of the performance management process in which an employee’s contribution to the organization, during a specific period is assessed.

According to Mullins (2002), the underlying objective of PA, is to improve the performance of the individual employee, thereby leading to improvement in the performance of the organization as a whole. PA is one of the ranges of tools that can be used to manage performance effectively, in that it provides data which feeds into other elements of the performance management process.

As noted by Mathis and Jackson (2008), a PA system is often the link between additional pay and rewards that employees receive, and their job performance.

 PA can improve motivation and performance, but if used inappropriately, it can have disastrous effects (Fisher et al, 2003). For PA to be effective, it must of necessity be anchored on the performance criteria that have been outlined for the job. Riggio (2003) describes performance criteria as the means for determining successful or unsuccessful job performance. They are one of the products of a detailed job analysis. Performance criteria spell out the specific elements of a job and make it easier to develop the means of assessing levels of successful or unsuccessful job performance. It can thus be inferred that an appraisal system not hinged on this all important criteria, can neither be appropriate nor fair, particularly to the employee, whose performance is being evaluated. In fact, some key points in the arguments of those opposed to performance appraisal is that, most of the time, wrong things are rated and the wrong methods used (Deming, 1986; Gilliland and Langdon, 1998).

Situations arise whereby only some selected job elements are evaluated or given preference or higher points above other job elements in which the employee was equally engaged during the review period. This calls to

question the fairness of the appraisal system and its ability to effectively produce the desired outcomes. Mickerney (1995) underscored the intricacy of PA by describing it as a difficult and complex activity which is often not performed well by many organizations. The end result of this is that it produces exactly the opposite effect to those intended (Coleman, 1995).

1.2 STATEMENT OF THE PROBLEM

In Nigeria today, the general state of poverty makes economic reward a very important reason why people go out to work, thereby making money to rank highly as a critical motivator (Muo, 2007).This situation has made it imperative for Nigerian workers to pay particular attention to human resource (HR) practices which have direct bearing on their financial rewards and social status. One of such HR activities is performance appraisal (PA), which is the focus of this study.

A major outcome of PA is promotion and its attendant increase in financial benefits plus enhanced professional and social status (Tessema and Soeters, 2006; Shahzad, Bashir and Ramay, 2008). Performance appraisal outcomes tend to have high motivational impact and are a major determinant of employee performance.

It must be emphasized that an effective performance appraisal system is one that takes cognizance of all the components of an employee’s job performance, and does not focus on selected ones.

 If used effectively, PA can improve motivation and performance, but if used inappropriately, it can have disastrous effects (Fisher et al, 2003). For PA to be effective, it must of necessity be anchored on the performance criteria that have been outlined for the job which in many case is overlooked. Riggio (2003) describes performance criteria as the means for determining successful or unsuccessful job performance. They are one of the products of a detailed job analysis. Performance criteria spell out the specific elements of a job and make it easier to develop the means of assessing levels of successful or unsuccessful job performance. It can thus be inferred that an appraisal system not hinged on this all important criteria, can neither be appropriate nor fair, particularly to the employee, whose performance is being evaluated. In fact, some key points in the arguments of those opposed to performance appraisal is that, most of the time, wrong things are rated and the wrong methods used (Deming, 1986; Gilliland and Langdon, 1998).

Therefore the problem confronting this research is to appraise the effect of performance appraisal techniques on employee motivation.

1.3 RESEARCH QUESTIONS

I   What is the nature of performance appraisal technique

29    What is the nature of employee motivation

30    What is the effect of performance appraisal technique on employee motivation

31    What is the nature of performance appraisal technique on employee motivation in the Lagos state civil service.

1.4   OBJECTIVE OF THE STUDY

1    To determine the nature of performance appraisal techniques

2    To determine the nature of  employee motivation

3    To determine the effect of performance appraisal technique on employee motivation

4    To determine the effect of performance appraisal technique on employee motivation in the Lagos state civil services

1.5   SIGNIFICANCE OF THE STUDY

The study shall provide a conceptual and analytical appraisal of   performance appraisal technique and its effect on employee motivation. It shall serve a veritable source of information to managers and human resource professionals.

1.6       STATEMENT OF HYPOTHESIS

1   Ho   Performance appraisal  is not significant in Lagos state civil service

    Hi    Performanace appraisal is significant in Lagos state civil service

2  HoEmployee motivation  in Lagos state civil service is low

     Hi   Employee motivation in Lagos state civil service is high

3  Ho    The effect of performance appraisal technique on employee motivationIn Lagos state civil service is low

    Hi The effect of performance appraisal technique on employee motivationIn Lagos state civil service is high

1.7  SCOPE OF THE STUDY

The study focuses on the appraisal of performance appraisal technique    on employee motivation with a case study of the Lagos state civil service.

1.8       DEFINITION OF TERMS

PERFORMANCE   APPRAISAL

Performance appraisal (PA) is that part of the performance management process in which an employee’s contribution to the organization, during a specific period is assessed. According to Mullins (2002), the underlying objective of PA, is to improve the performance of the individual employee, thereby leading to improvement in the performance of the organization as a whole. PA is one of the ranges of tools that can be used to manage performance effectively, in that it provides data which feeds into other elements of the performance management process. As noted by Mathis and Jackson (2008), a PA system is often the link between additional pay and rewards that employees receive, and their job performance.

Motivation

Armstrong (2012) defines motivation as the force that energizes, directs, and sustains behaviour. It is concerned with the strength and direction of behavior, and the factors that influence people to behave in certain ways. Mathis and Jackson (2008) view motivation as the desire within a person that causes that person to act in order to reach a goal. Robbin (2000), offered a specific work-related definition of motivation as the willingness to exert high levels of effort towards organizational goals, conditioned by the effort and ability to satisfy some individual need. Roy (2001) defined work motivation as a process of energizing employees to the work goals through a specific path.

Essay appraisal method

In this technique, the assessor writes a brief essay providing an assessment of the strengths, weaknesses and potential of the subject. In order to do so objectively, it is necessary that the assessor knows the subject well and should have interacted with them. Since the length and contents of the essay vary between assessors, essay ratings are difficult to compare. Again, this technique requires considerable time and thinking to write something meaningful for all subordinates. The rater must be very observant in order to 'get enough information to write on each employee. If the manager is a weak writer, his employee may get weak rating.

Graphic rating scale

A graphic scale assesses a person on the quality of his or her work (such as; average; above average; outstanding; or unsatisfactory). Assessment here could also be trait centred and cover observable traits, such as reliability, adaptability, communication skills, quantity and quality of work, job knowledge, cooperativeness, dependability, initiative, industriousness, attitude, judgment etc. For managerial positions, typicalqualities include analytical ability, judgment, leadership, creative ability, initiative, knowledge of work, and emotional ability etc. At the end of the form, there is a section for general remarks and suggestions for future actions.Although graphic scales seem simplistic in construction, they have application in a wide variety of job responsibilities and are more consistent and reliable in comparison with essay appraisal. The utility of this technique can be enhanced by using it in conjunction with the essay appraisal technique. This technique is very common in many organisations in Nigeria.

Field review method

Since individual assessors differ in their standards, they inadvertently introduce bias in their ratings. To overcome this assessorrelated bias, essay and graphic rating techniques can be combined in a systematic review process. In the field review method, a member of the Human Resource Management (HRM) staff may meet a small group of assessors from the supervisory units to discuss each rating, systematically identifying areas of interassessor disagreement. It can then be a mechanism to help each assessor to perceive the standards uniformly and thus match the other assessors. Although field review assessment is considered valid and reliable; it is very time consuming.

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AN EVALUATION OF PERFORMANCE APPRAISAL SYSTEM IN THE PUBLIC SERVICE A CASE STUDY OF LAGOS STATE CIVIL SERVICE



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