THE EFFECT OF GOOD COMMUNICATION ON MINUTES WRITING AND PRODUCTION


THE EFFECT OF GOOD COMMUNICATION ON MINUTES WRITING AND PRODUCTION  

ABSTRACT

Communication is an integral part of any organization be it business, social or political, many people can do business with one another because they understand themselves.  No any production or organizational goals can be achieved successfully without effective communication.  Communication helps to get the necessary information for a successful execution of duties.  This project work will therefore try to establish how minute writing have a complementary role to play in the production as far as communication is concerned.  Therefore, the data needed in writing this project was collected from Federal Polytechnic Kaura Namoda through questionnaires drafted and filled accordingly,  however certain literature and other writing materials, were also been consulted.  Finally, some recommendations to the area of the case study will be given.

TABLE OF CONTENTS

Title Page                                i

Declaration                                ii

Approval                                 iii

Dedication                                iv

Acknowledgement                            v

Abstract                                vi

Table of Contents                            vii

CHAPTER ONE

1.1    Introduction                            1

1.2    Statement of the Problem                    3

1.3    Purpose of the Study                    3

1.4    Significance of the Study                    4

1.5    Delimitation of the Study                    5

1.6    Limitation of the Study                    5

1.7    Historical Background                    5

1.8    Research Questions                    9

1.9    Definition of Terms                    9

CHAPTER TWO

2.1    Introduction                                11

2.2    What is Communication                        11

2.2.0    Types of Communications                    13

2.2.1    Oral Communication                        13

2.2.2    Visual Communication                        13

2.2.3    Mechanical Communication                    14

2.2.4    Telecommunication                        15

2.3    Communication Process                        15

2.4    Channel of Communication                    16

2.5    The Causes of Ineffective Communication            16

2.6    What is Minute                            17

2.6.1    Feature of Minute                            18

2.6.2    Taken Down Minute                        18

2.6.3    Kinds of Minutes                            19

2.7    Meeting                                19

2.7.1    Types of Meeting                            20

2.7.2    Formal Meeting                            20

2.7.3    Procedure in Meeting                        21

CHAPTER THREE

3.1    Introduction                                22

3.2    Type of Instrument used for Data Collection            22

3.2.1    Primary Sources of Collecting Data                22

3.2.2    Questionnaire                            23

3.2.3    Interview                                23

3.2.4    Observation                                24

3.3    Population of the Study                        24

3.4    Sample of the Study                        24

3.5    Method of Data Analysis                        24

CHAPTER FOUR

4.1    Introduction                                26

4.2    Data Presentation and Interpretation                26

4.3    Findings                                37

CHAPTER FIVE

5.1    Summary                                36

5.2    Conclusion                                37

5.3    Recommendations                            38

    References                                40

    Appendixes                                41    

CHAPTER ONE

INTRODUCTION

1.1    INTRODUCTION

    Production transacts business through communication to both within and outside their area of operation.  The business transacted can be relevant to their set objectives in one-way or the other there is no doubt that such business transaction need to be coordinated for future references and smooth running of the production such coordination can not be possible without coming together of good management or appointed representation of the said production to discuss approved procedures that will pursued the successful conduct of the affairs of that production.  In fact that is where meeting becomes necessary, during which all the affairs transpired need to be recorded i.e minute are kept for future references.

    As one of the most important futuristic document to every organization with particular concern to Polytechnic minute writing become interested to the researcher.

    Omotosho (1987) define communication as the “process by which information passed between individual or organization by means of previously agreed method (either verbal or writing):.

Webster Merriam (1987) define a minute as ‘a written record of the business transacted of a meeting”.

Sharman (1978) defined communication as “the tread that links all members of the group.  It is the force which keep an organization together, it also makes living together possible”.

According to Hall (1976) communication is “the act of any natural or artificial means of conveying information or giving instructions”.

According to Chuden (1978) says communication as the “process of transmitting or passing a message ideas and information in order to influence human behaviour of the receiver”.

Lukman (2006) define communication as “a message that is send to some one for example, making telephone calls, or by sending a letter or a fax”.

Tahir (1988) defined communication as “the process for signs in such a way as to help a receiver (audience) perceives a meaning or understanding similar to that in the mind of the communicator (sender)”.

1.2    STATEMENT OF THE PROBLEMS

    Minute writers preparing to take down minute of meetings, the point to remember the exercise of your skill in sorting out the opinion, discussion and occasional “red hearings” from the real decision reached if there is voting the number of votes are counted, there must be shown, it was observed that in almost all production confidential secretary or minute writer’s are not appointed or assigned to perform others duties to typing only.  All production causes some of the minute writers to be ineffective.

1.3    PURPOSE OF THE STUDY

    The purpose of this project is to find out the role of confidential secretaries, before, during and after the meeting.

    The objectives behind this research are as follows

1.    To study the methods available in writing down minute of meeting

2.    To map out strategies for effective and accurate method of taking down minutes of meeting

3.    To find out causes and factors that militates against the effective utilization of confidential secretaries during meeting.

4.    To find out problems encountered while taking down minutes of meeting etc.

1.4    SIGNIFICANCE OF THE STUDY

    The research will help the federal polytechnic Kaura Namoda to improve the ability of their secretaries in minute writing

    The researcher will also create awareness to other secretarial staff of their importance in taking down minutes of meeting as well as the necessary procedures and skill in minute writing

    The study will also serve as a means of educating other researchers who are willing to take up topic in communication similar to this one.

1.5    DELIMITATION

    The research finding was affected by the following reasons:

i.    In sufficient research materials such as paper presentation, books, magazine, journals and seminars.

ii.    Lack of sufficient funds at the disposal of the researcher

iii.    The people’s habit especially when they asked question by a researcher, they refused to give a reliable answer to questions for the reason best know to them.

1.6    LIMITATION

    This study has a very limited scope.  It focuses only on the effect of good communication vis – a – vis in the Federal Polytechnic Kaura Namoda only.

1.7    HISTORICAL BACKGROUND OF THE CASE STUDY

    The Federal Polytechnic, Kaura Namoda, Zamfara State was formulated, established by the then Executive President of Nigeria Alhaji Shehu Shagari in June 1983 vide a decree no 33 of 25 July 1979 as amended in 1985 with others.  The Polytechnic is situated in Kaura Namoda Local Government that covers an area of 4.98 square kilometers and has a population of 370,367 according to 1991 Population Census figures, among the pioneer local government that was created in 1967.  The objective of the polytechnic is specified in the decree as follows; to provide full time or part time courses as instruction and training in:

1.    Technology; applied science, commerce and management

2.    And in such other fields or approved learning relevant to the need of the development in Nigeria in the areas of individual and agricultural production and distribution.

3.    And for research on the development of adaptation which may from time to time be determined.

4.    To arrange conference, seminars and the study group relevant to the field of learning.

The polytechnic has two campuses know as “ACADA” which is situated at the northwest of the town, while the “MAIN CAMPUS” is situated along Shinkafi Road, some three kilometers away from the town campus, the polytechnic currently has five schools and these schools are headed by directors.

To perform such other function as opinion of the Council may serve to promote the objective of the polytechnic.  The Rector was in charge of the polytechnic.  The first Rector of the Federal Polytechnic Kaura Namoda was in person of Alhaji Ja’afar B. Ango (1983 – 1991) Engr. Lugard A. Ahmed is the present Acting Rector of the Polytechnic.  The Federal Polytechnic Kaura Namoda comprises of five school namely:

1.    The School of Science and Technology comprises of the department of Science Laboratory Technology, Catering and Hotel Management Food Science Technology, Maths and Statistics and Computer Science.

2.    School of Environmental Studies comprises of Architectural Technology, Quantity Survey and department of Building Technology

3.    School of Business and Management Studies it has department of Business Studies, Office Technology and Management, Accountancy, Banking and Finance, Marketing and Public Administration.

4.    School of Engineering Technology; comprises of Electrical/Electronic Technology, Civil Engineering and Mechanical Engineering Technology.

5.    School of General Studies; comprises of department of Pre-ND BAM, Science and OTM.

The Polytechnic also runs a Consultancy Unit which is headed by a director and it runs part-times programmes such as certificate courses in Public Account and Audit, Public Administration, Electrical/Electronic Engineering, Computer Science and OTM, while the diploma course in Public Administration, Public Account and Audit, Computer Studies and Islamic Studies respectively.

1.8    RESEARCH QUESTION

    In any project or research of this nature a researcher must raise the certain issue and ask certain question viz:

1.    How does the secretary’s position in a production affect his competence in writing minute?

2.    What are the reason for not giving confidential secretaries the opportunity to take a minute of the meeting?

3.    What are other duties to be performed by a confidential secretary apart from typing?

4.    To what extent is taking a minute of the meeting included in the schedule of a confidential secretary?

1.9    DEFINITIONS OF THE TERMS

1.    Communication:  is the process of sending an understandable message and receiving understandable feedback.

2.    Minute:  is the formal record (short and concise proceeding of what was discussed at the meeting).

3.    Meeting:  refers to an assemble of people for a particular purpose, especial for formal discussion.

4.    Secretary:  A person who employed in an office or who has mastering of the secretarial skill, usually working for another person dealing with filling, typing, letters, answering telephone calls, receiving visitors, writing minute of the meeting.

5.    Production: This is the part of the productive process as those engaged in manufacturing enterprises.

6.    Organisation:  The organized group of people or institution

7.    Achievement:  Producing the intended result

CHAPTER TWO

LITERATURE REVIEW

2.1    INTRODUCTION

    This chapter is the theoretical framework of the study, as it reviews the various definitions of a communication, minute writing by different authors.  In all human activities communication is not only essential but because nothing could be achieve without communication, human beings always communicate with one another directly or indirectly, one group or the other group.

    It is all these that the researcher intends to access those factors and to highlight them with a view of enriching this study.

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THE EFFECT OF GOOD COMMUNICATION ON MINUTES WRITING AND PRODUCTION



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