THE ROLES OF MARKETING IN THE COMMERCIAL BANKING [A CASE STUDY OF DIAMOND BANK NIGERIA PLC].


THE ROLES OF MARKETING IN THE COMMERCIAL BANKING [A CASE STUDY OF DIAMOND BANK NIGERIA PLC].  

ABSTRACT

The research works seek to indentify the roles of marketing in the commercial banking. [A case study of diamond bank Nigeria plc]. Commercial banking was entrenched in 1892 with the establishment of British bank for West Africa [b.b.v.a]. The indigenous bank were saved from extraction after 1954 by the intervention of the western and eastern regional bank, marketing is a concept which has not been given due and serious attention among banks in Nigeria because of the seller market nature of Nigeria commercial banking inducting.

TABLE OF CONTENTS

Title page

Certification i

Dedication        ii

Acknowledgement       iii

Table of content         v

Abstract      viii 

CHAPTER ONE: INTRODUCTION

1.1 Background to the study        1

1.2 Statement of the problems to the study        6 

1.3 Aims and objectives of the study        6

1.4 Significance of the study        9

1.5 Scope of the study        9

1.6 Limitations and constraint to the study      10

1.7 Definition of terms      12

CHAPTER TWO; LITERATURE REVIEW

2.1 Introduction              14

2.2 Definition of marketing      14

2.3 The meaning of marketing      16

2.4 Micro and macro marketing              18

2.5 Marketing mix in bank      19

2.6 Importance of marketing      21

2.7 The impact of marketing of banking services      23 

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Data collection method      29

3.2 Sample and population of the study      30

3.3 Definition of population      31

3.4 Sample design and size      33

3.5 Sample size      34 

CHAPTER FOUR: INTERPRETATION AND ANALYSIS OF FINDING

4.1 Brief history of the case study      35

4.2 Findings and analysis        38

4.3 Summary of finding      45

4.4 Conclusion              46

4.5 Recommendations      51 

References

Questionnaire 

CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND TO THE STUDY

There is no precise or exact date when banking started in Nigeria historically for instance there are record to show that the momentary activities actually started in Nigeria in about 1961 when a by company in Lagos with the sole objective of making easier transaction with the company in Lagos

However the first banking institute was established in 1892 this was African Banking Corporation which was insisted by the chairman of the elder dumpster company it opened it first branch in Lagos in 1892

Commercial banking was entrenched in 1892 with the establishment of British Bank for West Africa (B.B.W.A) which took the asset and ability of African banking corporation now first bank of Nigeria plc. It was the only bank corporate in Nigeria until 1999 when Barclay bank now known as union bank of Nigeria plc was established this strength foreign monopoly of bank business in Nigeria the established of industry bank and commercial bank in 1914 broke the foreign monopoly of banking business in Nigeria. Also in 1933 national bank of Nigeria was established with western regional government owing substantial percentage of the equity capital this market the begging of government intervention in banking business in Nigeria as time went by some of these indigenous bank collapsed in the 1950 to be precise due to hostile competition from foreign bank and management inexperience’s on the part of some indigenous bank.

The indigenous bank were saved from extraction after 1954 by the intervention of the western and eastern regional bank thus by 1959 twenty size indigenous bank had been established government also licensed private ownership of bank this in 1977 society general bank of finance and Nigeria business men came into home light. Also the bank of credit and commerce intentional Nigeria limited now African intercontinental bank ltd and Nigeria American Merchant bank ltd command operation in 1988 the federal government through the national board of community bank (N.B,C.B) in 1990 started granting licensed for the established of community bank in Nigeria the first community bank in Nigeria was Aphetic community bank at Tundun Talada in Kaduna local government area of Kaduna state which was then opened by the then head of stated president Ibrahim Babangida in December 1990 while people bank of Nigeria (P.B.N) was established to care for the small financial need of those who cannot provide traditional collateral securities for obtaining loan in commercial bank.

The Nigeria commercial Banking Industry is opened to all competition is free and fair all classes or categories of banking products are trade or transacted within the Nigeria commercial Banking Industry banking product are trade in Nigeria include:

Acceptance of customer deposited which is produced in three categories current account deposited account and saving account.

Advantaging money to customer is also a product produced into categories they are overdraft and bank loan.

The bank also purchase and market bank security and government securities which are treasuring bill and bonds.

The bank also trade in bank draft certified cheque and credit guarantee to mention just few of the services

The above emirate services are annied at providing security for funds well as granting or advance credit to people institution and organization in selling this series of service, the bank face one problem or the other because of the nature of the product which are mostly services

The aims of this research work is to look at the application of marketing concept in bank services in Nigeria the research work also intend to look at the progress the services as well as to know what from prompted the use of marketing concept in bank.

1.2 STATEMENT OF THE HYPOTHESIS

Hypothesis is the statement of relationship between variables in the problem analysis the researcher describes or refers to some of the variables that should be investigated because either the relationship between them is not well known or if known often or always has certain consequence. The variables may have some behaviors or characteristics which are not clear to the investigator.

1.3 OBJECTIVE OF THE STUDY

At the early period of emergence of bank in Nigeria marketing concept was not applied ket of commercial banking industry as there were many people looking for the service of these few existing bank either receive good treatment all not since all they need was just banking services.

However with the expansion in the commercial banking industry many bank were established and they were competing with one another ion order to attracted deposit as a result of this competition bank were looking for customer for their service and there by adopting and applying different concept and strategies to fight completion in other to increase profitability and remain in business in realization of this, this study is embark upon to achieve the following.

1. To find out how apartment is marketing concept to the commercial banking industry

2. To find the progress being made in commercial banking industry

3. To find the problem being faced by bank in the process of market their services and reason for these problem.

4. To find out whether the marketing approaches adopted to reach the customer have been provide effective

5. To find out the various ways of improving the quality of banking services

6. To look at the operating environment for commercial banking industry

7. To look at the required technology needed by the bank to keep abreast with the society dynamism

8. To look at the manpower challenge as well as the current sale of the industry

On the basis of the result of this study to offer suggestion on how to adopt and market customer oriented services.           

9. To find out comprehensive list of services being marketed by bank in Nigeria and how these services are marketed

   1.4 SIGNIFICANCE OF THE STUDY

Marketing is a concept which has not been given due and serious attention among banks in Nigeria because of the seller market nature of Nigeria Commercial Banking Industry.

But due to the deregulation of the industry and the implementation of the economic reform program if the present administration couple with the increased competition and persistence increase in the number of enlighten customers, banking has charge from “Sit down” or ‘arm choir” to a more sophisticated advance mobile and electronic system.

1.5 SCOPE OF THE STUDY

The scope of this study is focused on banking with special emphasis on Diamond plc bank plc transactional Inc. Being the case study organization carry special significant for service sector in which customers and service producer interest closely to Nigeria Commercial Banking Industry.

It is time that every organization have department that has been market or is in the process of being marketing. As such topic is wide and for justice to be done to the research work, we intend to limit the study to diamond plc bank plc Transnational Inc. so that one will be able to really understand the operation rather than giving general overview of the study.

1.6 LIMITATIONS OF THE STUDY

This study is limited to Diamond plc bank plc Transnational Inc. the activities of commercial Banking Industry are examined, the management and banking policies in the macro-economic sector.

A research work of this nature need a lot of material information of data, both primary and secondary services of this study.

This project like any other academic research work is hindered by some problems in getting to the deepest root of findings. The researcher was faced with the following constraints.

i. Financial Constraints: With current economics situation where there is financial wash up i.e. mopped up through the sales of government debt instrument, bank recapitalization, privatization and monetization, none has been score generally, therefore make it possible to get enough financial assistance.

ii. Time constraints: Time has not always been friend. This is due to the fact that time available is too short to combine this project work with our other academic program.

iii. Material constraints: Bank staffs give their customers duty of secrecy. This alone makes it difficult to get enough data as regard primary source of conformation.

iv. Hostility Constraints: From some of the respondents in responding to the questionnaire.

1.7 DEFINITION OF KEY TERMS

I. MARKETING: The management process responsible for identifying, anticipating and satisfying customer requirements profitably.

II. MARKETING CONCEPT: This is the process an organization achieve its goals by identifying the needs and wants of target markets and delivering the derived satisfaction.

MARKETING; it can be defined as a management process responsible mordent flying anticipating and satisfying customer equipment profitably.

ADVERTISING: it can be defined as any paid form of non personal presentation of ideas goal or services through a media by an identified sponsor.

RESEARCH: it is the systematic objective and exhaustive search and study of fact relevant to any problem in the field being stitched.

MARKETING MIX; this is the term used to describe the combination of the input the constitute the core of a comparing marketing system that is the product the price structure the promotional actives and the distribution system.

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THE ROLES OF MARKETING IN THE COMMERCIAL BANKING [A CASE STUDY OF DIAMOND BANK NIGERIA PLC].



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