THE EFFECT OF INFORMATION COMMUNICATION TECHNOLOGY (ICT) ON DEPOSIT MOBILIZATION AND PROFITABILITY (A CASE STUDY OF UNITED BANK FOR AFRICA)
ABSTRACTThis research work focuses on the Effect of Information Communication Technology (ICT) on deposit mobilization and profitability of banks in Nigeria. It also revealed how computer technology is being used in taking strategic decisions in an organization, with the usage of computer technology. It helps to discover how efficiently and effectively the bank(s) are performing as regards deposit mobilization and trend(s) in profitability. Some research instrument(s) were used in this continuous writing were: Interview, Questionnaire and Observations which were illustrated with charts and (Chi-square). It starts with background of the study up to final recommendation to the Higher Authority. CHAPTER ONE1.0 INTRODUCTION1.1 BACKGROUND OF THE STUDYThe effect of information communication technology (ICT) in bank deposit mobilization and profitability in Nigeria cannot be underrated, the technology advancement has brought the introduction of a computer system into the recent banking operations.The introduction of computer and communication technology in the banking industry has been greatly facilitated by the level of awareness on the part of both management and staff in the industry. Banks have geared up human and financial technology to ensure that information communication technology is used to improve their performance, cater to new customer segments, and developed the market.The basic objective of the application of information communication technology, in any organization is the achievement of a radical improvement or quantum leap in its business operations. This will involve redesigning the existing resources with the expected outcomes of the organizational process. To achieve these objectives, an effective and efficient information processing technology (computer) and information transmission technology (communication) as a strategic response.The American Heritage Dictionary of the English Language defined a computer as “a device or electronic machine that performs high spread mathematical or logical calculation or that assembles, stores, collect or otherwise process and print information device from coded data in accordance with a predetermined program. Furthermore, a computer is a highly complex electronic device that handles enormous masses of data at unimaginable speed and performs in second’s calculation that trained mathematical would take years to complete. It can be seen as an electrical device that accepts DATA from an input device, performs the arithmetical and logical operation in accordance with pre-defined instruction, and translate the processing or final printing from such as business documents, schedules, and management reports.There are two types of computer, namely, the digital and analog computer and uses computer language such a (FORTRAN, COBOL BASIC, ALGOL) into machine language modules or object programs.The highly complex electronic device has major parts.A. HARDWARE: Subsystem, which equally has two parts;THE CENTRAL PROCESSING UNIT (CPU) made up of(A. L. U) where all calculation and comparison are madeCentral and Memory / Storage: all data must be read into memory before the computer can process them.Control Unit: This unit directs and controls the activities of all other sub-computer components of the entire computer system.B. THE PERIPHERALS: Which includes.a. The input device card recorders, paper, tape, reader, VOU, and TT.b. The secondary storage device, which includes cards, magnetic tape, and magnetic disc.C. SOFTWARE SUBSYSTEM: This subsystem is grouped into two areas:System program, which consists of a. Operating system or supervisor program, as the name implies b. Computer or language translator as another type of system program, which translates or controls application programs into machine language. 2. Application Program: The computer does not understand the human language at the moment anyway, therefore language called programming language. There is a group of computers which is called. “NETWARE NETWORK” are linked together so they can communicate and show resources. 1.2 PROPOSE OF THE STUDYThe purpose of this project is to evaluate and analyze the effect of Information Communication Technology (ICT) in United Bank for Africa. This research work will serve as a guide to determine whether the computer has been able to enhance operational effectiveness management control time accuracy well as an increase in deposit mobilization and profitability of the United Bank for Africa and banks generally.1.3 STATEMENT OF THE PROBLEMAs far as bank 1990, United Bank for Africa has employed a system manager. This underlines the necessity of ICT in such a large bank. Most branches except rural branches have been computerized.However, the banking operation Information Communication Technology (ICT), information system contained to be strictly before the introduction and installation of computer, the banks were unable to meet their goals and objectives.1.4 SIGNIFICANCE OF THE STUDYThis study is excepted to provide the government, shareholder and management with the impact of computerization of banking information technology will enhance banking services in Nigeria, through the provision of different services like online banking, electronic transfer of the fund (ETF), E-banking, Automatic Teller Machine (ATM) telephone banking instead of the manual banking formerly practiced. 1.5 RESEARCH INSTRUMENT1. Ho: Information Communication Technology has no effect on bank's deposit mobilization and profitability in Nigeria.2. Hi: Information Communication Technology has an effect on bank’s deposit mobilization and profitability in Nigeria. 1.6 THE SCOPE OF THE STUDYThe scope of the study is limited to a Universal Bank (UBA) due to the time frame and financial constraints and it involves the activities and operations of UBA plc.1.7 LIMITATION OF THE STUDYDespite my interest in this research work, the real objects cannot be attained due to some limitations over which I have no control, among these are data collection, time framework, distance, and financial constraints. 1.8 ORGANIZATION OF THE STUDYThe study on the Effect of Information Communication Technology on banks deposit mobilization and profitability in Nigeria bank having the United Bank for Africa Plc as its case study is undertaken to highlights the need for computerization of banking operation.This study considers many things as it started with chapter one as an introduction to the study. Background of the study, the purpose of the study, statement of the problem, the significance of the study, organization of the study, limitation of the study and definition of terms, and a brief profile of the case study.Chapter two gives a broad meaning of information communication technology which is the Literature review introduction of the study. Automated delivery channels, Interactive television, Telephone banking, Effect of information technology on bank customers, Effect of information on deposit mobilization and profitability, U.B.A plc profile, U. B. A Plc information technology, limitation of computerization and United Bank for Africa Computer outfit. The empirical analysis for this study contained in chapter three which is the Research methodology introduction of the chapter, population of the study, sample and sampling procedure, sources of data, research instrument method of data collection, and problems of data collection.Chapter four of this project work also due with Data Analysis and Presentation, Introduction of the chapter, Data interpretation, testing of Hypothesis, and General comment(s). Chapter five consists of the last chapter of this project work with the summary, conclusion, and Recommendation Appendix and references. 1.9 DEFINITION OF TERMSIt is pertinent to append a glossary of terms that are likely to be ambiguous in this study.APPLICATION CONTROL: control designed to aid the completeness, accuracy, and validity of processing in a particular application. COMPUTER PROGRAM: A program that examines the contents of clients' computer files or performs operations e.g. calculators.INFORMATION COMMUNICATION TECHNOLOGY (ICT): Simple mean made of handling of information by electronic means which involves access to storage of processing, transportation or transfer and delivery.QUESTIONNAIRE: This is a form containing a list of question s to be answered or filled by the respondent. It is used for collecting the needed data or information from the respondent.RESEARCH: Is a systematic investigation which includes the process of gathering, analyzing, rewarding and reporting of information of all fact necessary for the determination to prefer solution to the related problem.HYPOTHESIS Are testable statement, required facts, and their interpretation to determine their validity as a tentative solution to the reasonable problem, having Ho as the alternative hypothesis respectively.NETWORK: simply mean a collective of computer and devices connected by communication channel that allow users to shares data, information, hardware, and software with other users.KEYBOARD: A typewriter-like device through which data can be input into the computer.INTEGRITY: the state of being correct, complete, uncorrupted, or with moral fortitude.MAGNETIC MEDIA: a storage device for computing data or files, in a commercial system, Disks are used for data storage..