Banking in Nigeria was carried out devoid of any electronic devices until the middle of 1980s. The operations of bank were mostly manual and fraught with attendant problem of poor services delivery.

The era of new generation bank brought into the banking industry competition and need to provide quality services to the banking public.

This brought about the need for some form of automated system. Kyari (2002), acknowledged this fact when he admitted that banks began to invest in computer for basic office in automation and processing, and then later extended to provision of banking services.

This era also brought about massive installation of computer system and the introduction of the first set of electronic banking system devices such as automated teller, machine (ATM) to the banking public with the establishment of more bank in the early 1990s that led to the integration of banking system and ledger bank were replaced by computing system.

The growing need for better services made it mandatory for banking to develop faster settlements among banks that lead to the funding of Nigerian inter-settlement scheme- granting owned by banks.

The central bank in response to this also began the computerization of its system and processes. The introduction of the Magnetic Ink Character- Recording (MICR) check in the number of days it takes to clear a cheque through the Nigerian banking system.

The Magnetic Ink Character Recording (MICR) was yet to be very successful through by middle of 1990s, most banks had introduced some forms of automation or computerization in their operation.

Before financial globalization become popular, financial liberalization efficiency in the financial sector, many African countries embarked on financial liberalization reforms as part of their recommend.

Structural Adjustment Programme:

The crucial message of the financial liberalization, thesis (Mekinnum 1973), show that it is lack of competition that bring inefficiency to this sector, interest rate liberalization is a first step, but it is recognized that this alone is not likely to generate competition in the market because of the already oligopolistic nature of it.

Consequently, not only is there a need to increase the number of players in this market for which a country may be required to go beyond its own domestic boundary.

To increase the number of players there is need to remove entry restrictions, so that non- financial intermediaries as well as foreign banks can enter the market easily. In order to top a large post of savings, there is a need, not only to remove control, but also to relax laws relating to takeover and merging activities.

This implies that there is need to liberalize the external sector of the bank sector. Forced with the gravity of financial crises that occurred in several countries between 1994 and 2002, a number of questions have been raised regarding the underlying basis of financial globalization especially cross-boarder capital movement.


The background of this study is to evaluate the effect of globalization in banking operation in Nigeria with particular reference to First Bank Nigeria Plc, Kaduna, Kakuri branch Kaduna South.

The specific objectives of this study are as follows:

1.   Io assess the extent at which globalization has influenced services delivery in the banking sector in Nigeria.

2.   To examine how globalization has influenced banking operations in Nigeria whether positively or negatively.

3.   To examine the extent at which globalization has influenced the management of banking industry in Nigeria.


The provision of quality services has been the major problem facing the Nigerian banking system.

The Nigerian banking customers are becoming more demanding in terms of quality services. Some of the problems facing the Nigerian banking operations are as follows:

I.             Time spent when collecting cash from the bank.

II.           It takes some days before funds can be transferred from branch of the bank to another.

III.          It takes quite some times before cheque are being cleared.

IV.         Value data is not efficient in the banking sector.

All these problems need to be addressed so that banking operations could be more, efficient.


The purpose of the study is to evaluate the effect of globalization on our banking operation in Nigeria with particular reference to First Bank Nigeria Plc, Kaduna, Kakuri branch, Kaduna South.


The study shall serve as a reference point to students of banking and finance, bank practitioners and policy formulation in banking industry.

Through this study the inefficiency that exist in the banking operation are thrown opened to the public and researchers in the discipline. It also helps to understand how globalization could bring efficiency in services delivery to customers through the introduction of modern technology into banking operations.

Through the study, one shall be able to know why First Bank Nigeria Plc, is performing better than some other Banks in Nigeria through the adoption of new technologies in its operations.


The study used primary data that were generated through the administration of questionnaires and oral interviews.

Sample population from staffs and customers of First Bank Nigeria Plc.

The statistical technique used in the study is chi-square (X­­­­­­­­­­­­2) and t-test was used.


H0: Globalization of banking operations has not improved services delivery of First Bank Nigeria Plc.

H1: Globalization of banking operation has improved services delivery of First Bank Nigeria Plc.


The scope of this study is that, it focused on the effect of globalization on banking operation in Nigeria.

The study specifically examines the effect of globalization on First Bank Nigeria Plc.

The limitation of the study is that the researcher was not been able to visit all branches of the bank in the country due to financial constraints and time availability for the study.


Ø Banking: It is a bank business whose principle operations are concerned with the accumulation of the temporary, idle money of the public for advancing some to others for expenditure.

Ø Bank Transfer: Is a method of making payments in which payment made at any branch of any bank for the account of a payee with an account at any branch of the same bank or another bank.

Globalization: Is the integration of trade relation and production, the decision across the globe by economic agents who employ investment capital and technology around to take advantage of environments where there is competition and which can manifest to a higher return

Globalization can be defined as the process of shifting autonomous economic into the global market or the systemic integration of autonomous economies into global system of production and distribution.

This invariably involves an efficient and dynamic financial sector that is necessary for the facilitations of intermediation and exchange of goods and services.

For example, inefficient payment system has constituted a major issue, as it has negative implications on other aspects of the economy. The incidence of long queues for cheque encashment, under delays in clearing of cheque as well as other banking transaction increases cost of business transaction.

This is because as the economy develops an automated payment system backed by modern technologies, it is required to replace the manual one that can no longer cope with the changing technology. Similarly, inefficiency in capital market operations as evidence in high transaction cost and long time delivery of services are inimical to economic buoyancy. Algiers (2002)

Globalization is therefore, the decoupling of space and time through which instantiations communications, knowledge and culture can be shared around the world simultaneously.

Geographical distance becomes a factor of diminishing importance in the establishment and maintenance of cross-boarder economic, political and socio-cultural relations in a process. The left critics defined globalization as world wide drive towards a globalize economic system dominated by cooperate trade and banking institutions that are not accountable to democratic processes or national government globalization which has for centuries developed through integration, trade, knowledge spill-over and cultures, is now propelled by the spectacular expansion of banking operation. Almost all the aspect of banking operation and values are affected by the operation all over the world, more than ever before, to differentiate an alternative view.

Immediate and concrete the impact of technological advancement in communication has just begun since the creation of global market place in countries.

2.1 HISTORY OF THE BANK The bank was founded in 1894 by a shipping magnet from Liverpool by the name Sir Alfred Jones. The bank commenced as a small operation in the office of Elder Dempster and the Company in Lagos, the bank was incorporated as a limited liability company on March 31st 1894 with its head office in Liverpool England.

It started business under the corporate name of the Bank for British West Africa (BBWA) with a paid up capital of 12,000 pounds, sterling after absorbing its predecessor, the African Banking Corporation, which was established earlier in 1892. This signaled the pre-eminent position that the bank was to establishing the banking industry in West Africa. In the early years of operations of bank recorded an impressive growth and worked closely with the colonial government in performing the traditional function of Central Bank, such as issue of specie in West African sub-region. To justify its West African coverage a branch was established in Accra Gold Cost (now Ghana) in 1898.

These marked the genesis of the bank in international banking operation. The second branch of the Bank in Nigeria was in the old Calabar in 1900 and two years latter services were extended to northern Nigeria.



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