IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS


Department Of Banking And Finance


PAGES: 60
FORMAT: MS WORD
Chapters: 1-5
PRICE: ₦ 5,000.00

IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS

ABSTRACT

Service is the central bank motto in the distribution of its various production packages and marketing strategy implementation.

Customers are satisfied when they get the service they want at the right time, right place, the right price, and in the right manner. The issue of efficient service in the banking industry has been given serious attention not only by the management because of the competitive nature of the banking industry in Nigeria. This fact and also the view that human needs are insatiable underscore the need for a study to improve the services rendered to customers.

          Bearing the stated problem in mind this research work has been designed to explore ways at correcting the problems and at improving on the customer's services. This research work is designed to;

-                     Find out the characteristics of bank staff and their customers with particular reference to the union bank of Nigeria Plc

-                     Determine the adequacy of the resources both human and materials for effective operations

-                     To find out if the aims and objectives of the banks are being achieved.

-                     To find the degree of the staff customer relationship.

-                     To determine the extent of customers complaints’ about non- satisfactory series.

-                     Causes and effect of poor customer service and suggested solution.

The view is the commercial banks should provide promptly, Friendly, courteous, orderly efficient, and satisfying service to her customer. Meanwhile, this research work is limited because of time constraints, finance involved, and sometimes non-response from people intervened.

CHAPTER ONE

introduction

banking: it is an institution established for the purpose of rendering retail banking services at a profit.

            Improving customer services in Nigerian banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as result banks were forced to be in no value and services oriented. But this high rate of growth in the banking industry has yielded some undesirable side effects amongst these is the loss of professionalism in the services at banks to their customers. This is one of the major problems facing our banking system in Nigeria today. This is one of banking malfeasance but the loss of professionalism in the exercise of banks to their customer was chosen in order not to deviate from the scope and limitations of his research work.

            The solution to this problem lies with the management to regain the expected professionalism which should be exercised by banks dealing with their customer. The management can only achieve this by using any possible strategy to ensure that customer senses in Nigeria commercial banks their aims at determining the relationship that exists between commercial banks and their various customers. This relationship must be cordial to ensure an atmosphere that is smooth enough for business transactions.

            This works gives a true description of the right, duties, and responsibilities of commercial banks to their customer. It also highlighted circumstances under which the bank can disclose information about the customer is also pinpointed. This piece of work also treated the measure to be ken to ensure that customer services in such area as staff and so on can be improved.

            Further steps are to creating awareness as regards the problems associated without commercial bank the cause of this problem and the possible ways of solving them. Banks start to derive a lot of benefits from the improvement of customers satisfactory services at all times

1.1.            BACKGROUND OF THE STUDY

Improving customer services in Nigeria commercial banks. These banks are controlled under the central bank guide and control them. Commercial bank's main aim is to improve their customer services which involve management providing the professionalism to achieve the possible strategy to ensure the aim objective of this purpose.

            Their aim of improving customer sensitives in Nigeria by the following procedure is as follows.

1.                  Improving the relationship between banker and customers, which are the

(a)    Debtor – creditor relationship

(b)    Agency

(c)    Contractual and

(d)   General relationship.

1.2.            STATEMENT OF THE PROBLEM

There are some problems in him in facing banks mostly commercial banks in Nigeria today, these problems hinder the growth of commercial banks in the society. The major problems hindering the growth of commercial services in the banking system in this case a carefully planned and excel gently promoted commercial service in banking can be struggled along the line by the inadequacy of staffing opening a number of branches in a rural and urban area and fraudulent activities by staff.

1.3.            PURPOSE / OBJECTIVE OF STUDY

The objective of this can be seen thus:

i.                    It will promote or improve customer services in the banking system (commercial banks).

ii.                  It will serve as the relationship between banker and customer.

iii.                It will provide a creditor-Debtor relationship

iv.                It will encourage management to exercise professionalism

1.4.            SIGNIFICANCE OF THE STUDY

The significance of this study can never be over-emphasized, it is aimed at determining the relationship that exists between commercial banks and their various customers. It also gives a thorough description of the right, duties, and responsibilities of commercial banks to their customer also on the circumstances under which the bank can disclose information about her customer, therefore, it treats the measure to be taken to ensure that customer services in such areas as staffing and so on can be improved.

.



TYPE IN YOUR TOPIC OR KEYWORD AND CLICK SEARCH:

HOW TO GET THE COMPLETE PROJECT MATERIAL ON IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS

  • * Click the green DOWNLOAD Button above

    * Select any option to get the complete project material instantly.

    * Chat our 24/7 customer service desk on WhatsApp# (+234) 0803-766-4978 and get your complete project material instantly.

    * All project materials on this website are well researched by professionals with high level of professionalism.


TESTIMONIES FROM OUR CLIENTS

Please feel free to carefully review some written and captured responses from our satisfied clients.


  • Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.

    "Exceptionally outstanding. Highly recommend for all who wish to have effective and excellent project defence. Easily Accessable, Affordable, Effective and effective."


  • Hilary Yusuf, United States International University Africa, Nairobi, Kenya.

    "I saw this website on facebook page and I did not even bother since I was in a hurry to complete my project. But I am totally amazed that when I visited the website and saw the topic I was looking for and I decided to give a try and now I have received it within an hour after ordering the material. Am grateful guys!"


  • Debby Henry George, Massachusetts Institute of Technology (MIT), Cambridge, USA.

    "Researchwap.net is a website I recommend to all student and researchers within and outside the country. The web owners are doing great job and I appreciate them for that. Once again, thank you very much "researchwap.net" and God bless you and your business! ."


  • Lamilare Valentine, Kwame Nkrumah University, Kumasi, Ghana.

    "Great User Experience, Nice flows and Superb functionalities.The app is indeed a great tech innovation for greasing the wheels of final year, research and other pedagogical related project works. A trial would definitely convince you."


  • Sampson, University of Nigeria, Nsukka.

    "I love what you guys are doing, your material guided me well through my research. Thank you for helping me achieve academic success."


  • Cynthia, Akwa Ibom State University .

    "researchwap.com is God-sent! I got good grades in my seminar and project with the help of your service, thank you soooooo much."


  • Elizabeth, Obafemi Awolowo University

    "Sorry, it was in my spam folder all along, I should have looked it up properly first. Please keep up the good work, your team is quite commited. Am grateful...I will certainly refer my friends too."


  • Ali Olanrewaju, Lagos State University.

    "Am happy the defense went well, thanks to your articles. I may not be able to express how grateful I am for all your assistance, but on my honour, I owe you guys a good number of referrals. Thank you once again."


  • Willie Ekereobong, University of Port Harcourt.

    "My Dear Researchwap, initially I never believed one can actually do honest business transactions with Nigerians online until i stumbled into your website. You have broken a new legacy of record as far as am concerned. Keep up the good work!"


  • Theressa, Igbinedion University.

    "WOW, SO IT'S TRUE??!! I can't believe I got this quality work for just 5k...I thought it was scam ooo. I wouldn't mind if it goes for over 5k, its worth it. Thank you!"


  • Joseph, Abia state Polytechnic.

    "I did not see my project topic on your website so I decided to call your customer care number, the attention I got was epic! I got help from the beginning to the end of my project in just 3 days, they even taught me how to defend my project and I got a 'B' at the end. Thank you so much researchwap.com, infact, I owe my graduating well today to you guys...."


  • Christiana, Landmark University .

    "My friend told me about ResearchWap website, I doubted her until I saw her receive her full project in less than 15 miniutes, I tried mine too and got it same, right now, am telling everyone in my school about researchwap.com, no one has to suffer any more writing their project. Thank you for making life easy for me and my fellow students... Keep up the good work"


  • Musa, Federal University of Technology Minna

    "I wish I knew you guys when I wrote my first degree project, it took so much time and effort then. Now, with just a click of a button, I got my complete project in less than 15 minutes. You guys are too amazing!."


  • Ali Obafemi, Ibrahim Badamasi Babangida University, Niger State.

    "I was scared at first when I saw your website but I decided to risk my last 5k and surprisingly I got my complete project in my email box instantly. This is so nice!!!."


  • To contribute to our success story, send us a feedback or please kindly call 2348037664978.
    Then your comment and contact will be published here also with your consent.
    Thank you for choosing researchwap.com.

FREQUENTLY ASKED QUESTIONS

  • How can I get the complete project - IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS

    Simply click on the DOWNLOAD green button above and follow the procedure stated.


    Is it a complete project work or just materials?

    Yes, it's a Complete Research Project material. i.e Chapters 1-5, Abstract, Table of Contents, Full References, Questionnaires / Secondary Data


    What if I want to change the case study for IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS, What can i do?

    Chat with Our 24/7 Customer Service Desk Now: WhatsApp# and you will be responded to Instantly


    How long does it take to get the complete project on IMPROVING CUSTOMERS SERVICES IN NIGERIAN COMMERCIAL BANKS?

    Depending on how fast your payment and details is acknowledged by us, you will get the complete project within 30 minutes. However, on a very good day you can still get it within 15 minutes!


    How will I get my complete project?

    The Complete Project Material will be Delivered via your Email Address in an MS Word document format


    Can I get my Complete Project through WhatsApp?

    Yes! We also send your Complete Research Project to your WhatsApp Number


    What if my Project Supervisor made some changes to a topic i picked from your website?

    Call or Chat With Our 24/7 Custumer Care Desk: +2348037664978 and you will be responded to Instantly


    Do you assist students with Assignment, Term Paper, Seminar and Project Proposal?

    Call or Chat With Our 24/7 Custumer Care Desk: +2348037664978 and you will be responded to Instantly


    What if i do not have any project topic idea yet?

    Don't Worry! We've Got Your Covered. Chat with us on WhatsApp# (+234) 0803-766-4978 to Get Instant Help.


    Why should I trust this website?

    We are well aware of fraudulent activities that have been happening on the internet. It is regrettable, but hopefully declining. However, we wish to reinstate to our esteemed clients that we are genuine and duly registered with the Corporate Affairs Commission as "TOPNOTCH INFOTECH ENTERPRISE". This site runs on Secure Sockets Layer (SSL), therefore all transactions on this site are HIGHLY secure and safe!


    I have a fresh topic that is not on your site. How do I go about it?

    Don't Worry, Chat with us on WhatsApp# (+234) 0803-766-4978 to Get Instant Help.



PROJECT DETAILS

PAGES: 60
FORMAT: MS WORD
Chapters: 1-5
PRICE: ₦ 5,000.00




TYPE TOPIC OR KEYWORD AND CLICK SEARCH: